This is a new customer support page where we have anticipated things that may be of help to you. If you can’t find an answer here, please feel free to contact us.
Submit a support request (and receive a response in less than 12 hours, except on weekends)
Frequently asked questions
Shipping & delivery
- How long will my order take to arrive?
- Can I get my order quickly/urgently?
- Do you ship internationally?
- Can I track my order?
- Why is my tracking number invalid?
- How do I change my delivery address after my order has been placed?
- My order arrived but I’m missing some items, what do I do?
- Does my delivery require a signature?
- Do you send an invoice or receipt with the order?
- Are your prices in Australian Dollars (AUD)?
- Do your prices include GST?
- What payment methods do you accept?
- Can I add to my existing order?
- Do you offer wholesale/trade pricing?
- I’ve placed an order but haven’t received a confirmation email or response?